Terms & Conditions:
Prices quoted are shown both inclusive and exclusive of VAT which will be charged at the rate prevailing at the time of dispatch. This rate is currently 20%.
Payment by Paypal, cheque or BACS is required with order unless you have a credit account with us. If payment is on account our terms are strictly net 30 days.
Notwithstanding delivery and the passing risk, property in and title to the goods shall remain with the seller until the seller has received payment of the full price of (a) all goods and or services the subject of the contract and (b) all other goods and or services supplied by the seller to the buyer under any contract whatsoever.
Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer.
Title to the goods does not pass to the purchaser until the account is settled in full.
Lead time is 7-10 working days. If we fail to deliver within a reasonable time you can contact us in writing to cancel your order; however this is not possible if the items have already been dispatched. We may deliver the goods in multiple deliveries however this is rarely carried out.
Claims must be made in writing within seven days from date of invoice.
You may return an item to us within 14 working days from receipt of delivery. To obtain a refund of your original delivery charge you must inform us that you wish to return the item within 7 working days of receipt of delivery. After this period we are not obliged to refund this charge.
Items returned within the 7 day cooling off period:
By law, you have the right to withdraw from the purchase of an item within 7 working days after the date the item is delivered.
Where you are withdrawing from your purchase within the 7 working day cooling off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows –
* Where you are returning an item that was part of a larger order, we’ll refund the per-item charge for delivery that you incurred
* Where you are returning an entire order, we’ll refund the full delivery charge you incurred.
Please contact us within 7 working days with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcels/pallets.
Items returned within 14 days:
If after 7 working days and up to 14 working days, you wish to return your purchase, you can do so and we will issue a full refund for the price you paid for the items, but the original delivery and return delivery costs, wherever made by us will still be payable by the customer.
Please be aware that if there are any mats that have been opened and used we may be unable to refund as the item is no longer in its original condition.
Please contact us within 14 days with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcels/pallets.
You can expect a refund in the same form of payment originally used for the purchase within 5 days of us receiving your return. If you require an exchange, please place a new order online. Please enclose a note stating your shipment number and the reason for your return.
Items returned because they are damaged, defective or incorrect:
If you are returning an item because of an error on our part or because it is damaged or defective, we will arrange collection of the damaged/defect goods so there will be no cost involved to you. You can expect a refund in the same form of payment originally used for the purchase within 5 days of us receiving your return. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you.
Cancellations of orders can be made in writing with no cancellation charge, as long as the goods haven’t been dispatched.
Product images are for illustration only, some goods may vary slightly from the product dispatched.